The problem with taking orders on a phone
When one person reads WhatsApp messages, types them into the POS and replies to the customer, orders get missed in rush hour. Items are misheard, addresses are lost in a scroll, and the staff member is not serving anyone at the counter. An AI agent removes the copy-and-paste step.
How WhatsApp ordering works
- A customer messages your restaurant on WhatsApp.
- The AI agent answers, helps them choose from your menu and takes the order in conversation.
- The order is created in the POS and joins the same list as dine-in, website and Foodpanda orders.
- The kitchen sees it on the kitchen display and, for delivery, a rider is assigned through delivery management.
The same agent also works on your website chat. AI phone-call ordering is not available; the AI channels are WhatsApp and website chat only. Read more on the AI ordering page.
Connecting your WhatsApp number
RestroAI receives WhatsApp messages through Meta's WhatsApp Business platform, using a business phone number registered there. How your existing restaurant number is connected, and what Meta requires of you, depends on your setup.
Ask us during your demo how your current WhatsApp number would be connected and whether you would use a new number. We would rather confirm that before you commit than guess here.
Why not just use your own website or an aggregator
WhatsApp is one channel, not a replacement for the others. It suits customers who already message you, while your branded ordering website handles customers who prefer to browse. Orders from either channel pay no commission, unlike aggregator orders; the trade-offs are covered in own ordering app vs Foodpanda commission.
| Per branch | Included in PKR 15,000 | Extra capacity |
|---|---|---|
| All features, website, mobile app | Every feature, no feature locks | Nothing extra |
| POS terminals | 1 | PKR 2,000/month each |
| Kitchen display (KDS) screens | 1 | PKR 1,000/month each |
| Riders | 3 | PKR 500/month each |
| Order takers | 5 | PKR 500/month each |
| Central ordering users | 1 | PKR 1,000/month each |
| Users in every other role (manager, kitchen, cashier, etc.) | 1 per role | PKR 500/month each |
Frequently asked questions
Can customers order from my restaurant on WhatsApp?
Yes. With RestroAI by Taiz, an AI ordering agent takes orders in conversation on WhatsApp and creates them in your POS, alongside dine-in, website and Foodpanda orders.
Is the WhatsApp ordering system included in the price?
Yes. The WhatsApp channel and AI ordering agent are included in the PKR 15,000 per branch per month price. There is no setup fee and no commission on orders.
Does it use the official WhatsApp Business platform?
RestroAI receives WhatsApp messages through Meta's WhatsApp Business platform using a registered business phone number. Ask us during a demo how your existing number would be connected.
Can the AI agent take phone-call orders?
No. AI ordering works on WhatsApp and website chat only. AI phone-call ordering is not available.
Where do WhatsApp orders appear?
They are created in the same order list as POS, website and Foodpanda orders, and they reach the kitchen display and the delivery flow like any other order.
Does the AI agent work when my restaurant is closed?
The agent answers on WhatsApp at any hour. Ask us how to set your opening hours and order cut-offs for your restaurant.
Does WhatsApp ordering work in the Gulf?
RestroAI serves restaurants in Pakistan, the UAE, Saudi Arabia, Qatar, Oman, Bahrain and Kuwait. The price is PKR 15,000 per branch per month; ask for a quote in your local currency.
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Last updated 26 October 2026.